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Participant
May 1, 2023
Answered

CC Sign-In will attempt, then close, then reopen. Lather, rinse, repeat.

  • May 1, 2023
  • 2 replies
  • 844 views

Just got my new MacBook Pro 16" 2023 with M2Pro chip (if it makes a difference). I installed from my Time Machine backup, then updated to Universal, not Intel 64 apps, that work better with Apple Silicon.

I have a subscription to Adobe products through my school district. I have been trying to sign in to Adobe products on this computer like God intended, when...

"Sign-In Required"

I put in my credentials. 

From HERE: normally, window closes, and "Sign-In Required" returns. I still can't access any of my Adobe products, which I use regularly. 

I executed the solution that required me to trash and change some things under "Application Support", both in the regular Library and the ~Library. That got me as far as the EULA. I agreed...and then we went back to Lather, Rinse, Repeat without getting me to the EULA.

I executed the solution of getting rid of some Adobe items in my Keychain (like my user profile). Same thing: gets me to the EULA, then Lather, Rinse, Repeat without getting me to the EULA.

 

I am at a loss. Any help would be appreciated. 

This topic has been closed for replies.
Correct answer Nancy OShea

M2 Chip isn't fully supported on Creative Cloud (yet).

See screenshot.

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
May 2, 2023

M2 Chip isn't fully supported on Creative Cloud (yet).

See screenshot.

 

 

Nancy O'Shea— Product User & Community Expert
Participant
May 2, 2023

Nancy, I appreciate your reply. 

 

I have to be able to use Acrobat Pro, because I do document editing several times a week. 

 

I cannot get beyond this loop of death. 

 

Any suggestions?

kglad
Community Expert
Community Expert
May 2, 2023

again, undo what you did and properly install the cc desktop app 

kglad
Community Expert
Community Expert
May 1, 2023

using time machine is the problem.  undo what you did and then properly install the cc desktop app. use it to install your cc apps and sunc your fikes