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Motoed-Work
Inspiring
April 30, 2019
Question

CC Storage Full. Deleted Files from HD. CC still full?

  • April 30, 2019
  • 2 replies
  • 945 views

I put some big files on my C drive in the CC Files folder. It filled up the file size of the storage which was fine. I didn't need it synched for mobile. I completed what I needed and deleted it from the CC Files folder on my PC. But I've tried to get the CC app to recognize that my CC files folder on my PC is only 20GB now, but the mobile version is still "full".

Shouldn't the app look to remove the files from the online folder and then continue with synching or does it make a hard stop when it's full and you have to manage the files online before it will continue to synch again?

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2 replies

Abambo
Community Expert
Community Expert
April 30, 2019

Look at assets.adobe.com for the deleted tab and delete all that is still there for good.

Does that free the space?

ABAMBO | Hard- and Software Engineer | Photographer
Motoed-Work
Inspiring
May 6, 2019

Oh... so the deleted folder online needs "emptied" as well as when you delete locally?   Oh this could be time consuming.

Abambo
Community Expert
Community Expert
May 13, 2019

It's a kind of second level security. I keep that for the end... You can call back deleted items if needed...

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
April 30, 2019