CC storage is full; yet there aren't any files in there when I log in.

Question

I work with Lightroom and Photoshop. I currently have 145 images that I'm editing and it says my 20GB plan is full and I must upgrade. When I login to CC on my browser, it shows 0 files. When I open LR on my desktop, it shows the 145 images. There's no way that 145 images are taking up 20GB. When I contacted support they screen shared and found nothing wrong, just told me to upgrade or use LRC and not the cloud. That's not acceptable. There has to be an explanation.

kglad · Answer

check your local synched folder.

open your cc desktop app

click the cloud icon in the upper right to go to your cc web > click cc web

1. check all 5 categories (on the left) including deleted. (files in deleted still take space and must be deleted from there to open up storage space.)

2. click lightroom in the lower left to make sure there are no unwanted files there.

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