CC sync - says it's syncing, but it's doing nothing.

I don’t know if this is the solution or just a fluke.

I went into my CC prefences on my desktop, deselected creative cloud sync and signed out.

went to CC preferences on my iPad and deselected HEIC Uploads and signed out.

signed back in to both

created a test pic in adobe sketch on my ipad and saved it as psd to CC

checked my file explorer (obvs I’m on windows)

opened PS and clicked on CC Files and lo and behold the sync was instantaneous!

my theory is it is probably the HEIC upload that is the issue and the signing in and out not necessarily required but would love to hear your experience.

interesting the Adobe are leaving the testing up to the users rather than getting the developers to work on this critical issue.  If it is the solution  some help with your exhorbitant fees wouldnkt go astray Adobe .... say 1 year’s subscription for this student   #justsayin’

14 May 2018

this is starting to seriously affect our design work. All the files that are spread across our network are out of synch.

Having the same problem, system says it's synching but nothing

Okay, because it doesn't seem like Adobe has any interest in helping us resolve this, I tried some things. This series I did seems to be working:

1. Quit Adobe CC.
2. Open the Apple Finder, click on Go (from pull down menus at top) and hold down the option key to select the Library folder
3. Open Application Support/Adobe folder and drag the OOBE folder to your destop (CC will create a new one when you restart it.)
4. Open activity monitor and force quit anything cc/adobe related, all CC services that are running.
5. Restart Adobe CC

There are three things that are telling me that it is working properly now.

1. My machine is quiet. It was constantly making processing noises@ before while trying to sync@
2. My CPU processing was always at 98% or more using Core Sync. It is now normal (25% OR LESS)
3. My Creative Cloud is now showing how many files are syncing rather than just saying sync (like Nick's image above)

This is what my sync now looks like

I uninstalled everything CC last night and reinstalled thinking that this might fix this, but still it sits and spins. I sure hope somebody get's us a solution soon.

Hi Nick,

I am having same issues. My co-worker's computer is syncing but mine is not. We are on a wired network. She renewed my license last Wednesday (2/17) and it hasn't synced since. The wheel just spins and spins and doesn't tell me how many files are to be synced anymore (looks like your snapshot). I checked all the rest of the panels and they are all working fine. I also shut down, restarted cc, the same thing happens. We are on the current version.

Thanks, Carol