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Participating Frequently
December 4, 2015
Answered

CC syncs same files over and over?

  • December 4, 2015
  • 2 replies
  • 1758 views

I have a 2.63 GB folder full of files I want to transfer.


I tried to Zip it but the resulting Zip file was too big; CC apparently has the same filesize limit as the free services? Disappointing; I've made single PSB files larger than 2 GB.


So I copied over the whole folder to the Creative Cloud Files folder, scheduled my computer to wait 8 hours before shut off (it was going to take 6 hours) and left for Thanksgiving.

When I got back it wasn't done yet, some files were synced but not all. It says "Syncing file # of 33", still going to take from 1 to 8 hours. Every day I start up my computer, let it sync all day, and at the end of the day it still says "Syncing file # of 33." I've checked it often over the last few days, it has been up to "file 22 of 33" with 1 hour left, but it always resets back to "Syncing file 1 of 33" with 6+ hours remaining. Over the course of today it doesn't seem to have synced a single file to another computer.

Bottom line, I've been running it 3 days and even leaving the machine on at nights. The thing is supposedly "syncing" but I still haven't managed to transfer the measly 2.63GB. I've paused / restarted repeatedly as I sometimes need the bandwidth its using up. I could have shipped a jump drive across the country by now if I knew it was so incapable. I feel duped by this system, I need something that actually makes collaboration easier.

This topic has been closed for replies.
Correct answer wharress

Hi,

Could you try and remove the two files that are causing an issue, once we can verify what two files it is we can go from there. Did you send in your log files? details above..

Thanks

Warner

2 replies

GaurkiAuthor
Participating Frequently
February 25, 2016

I started testing again today with syncing very small numbers of files.

2 files - worked

3 files - worked

4 files - worked

5 files - 2 failed to sync


My network is using OpenDNS to filter domains, could this be related?

wharress
wharressCorrect answer
Participating Frequently
March 2, 2016

Hi,

Could you try and remove the two files that are causing an issue, once we can verify what two files it is we can go from there. Did you send in your log files? details above..

Thanks

Warner

GaurkiAuthor
Participating Frequently
December 4, 2015

Incidentally, I've been trying to use WeTransfer.com today on a different workstation in a different state and it is sticking at 0% or 33%. Since both Creative Cloud and WeTransfer are hosted at Amazon, maybe something is malfunctioning with those servers?

wharress
Participating Frequently
December 7, 2015

Hi!

Thank you for bringing this issue to our attention, we will certainly investigate further for you. In order to further understand the behaviour you are experiencing, can you please provide the following details?

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.  You can do this by installing and running the log collection tool following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please email the logs to syncforum-communication@adobe.com

Thanks

Warner

GaurkiAuthor
Participating Frequently
January 18, 2016

I emailed the logs and answers as best I could. I have not been using the file sync service at all meanwhile as unpausing it results in losing all my bandwidth without the benefit of actually moving any files.