CC Update install fail has turned into a total disaster
A few weeks ago, I encountered the dreaded 87 "another installer is running" while attempting to update Lightroom. I followed some of the suggestions here, which prevented me from using Lightroom at all. (Starting Lightroom started the installer, which again failed. Photoshop does the same.) Uninstalled everything, ran CCleaner, and tried again. Same error. Tried it again, booting in safe mode with networking, and that failed, too. Been unable to process photos properly for six weeks, which created quite a backlog. Tried an email to Adobe support; no reply. My annual subscription has just been renewed, but I can't use what I paid for. This product fails the warranty of merchantability, i.e., it doesn't do what it promises. The Internet is full of similar reports dating back many years, and Adobe has done nothing. Please, can someone tell me how to contact people who can actually help? Perhaps someone to whom I can email the install logs, which must reveal something. Thank you.
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