CC wont start, systray icon gray, Win 10

Forum|Forum|3 years ago
June 23, 2022
4 replies
734 views

About month ago CC wont launch on Win10. All apps like PS, LRC, Ai, etc. launch just fine, but services that I need to manage in CC launcher are not avalible, ie updates or font management.

When I hit Adobe Creative Cloud icon in start menu, only grayed icon in systray is showed until I hover over it with mouse, than it disappear. I tried reinstall of CC, delete OOBE folder... Nothing helps. I do not want to completely uninstall all apps and lose my settings.

What could be wrong?

Creative Cloud

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John T Smith

Community Expert

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

t0-biasAuthor

Known Participant

I don't have this error message, however I tried everything that is written there and issue is still present.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html