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Research Mannikins
Participant
Oct 29, 2020 5:19 PM UTC
Question

CCLibrary sync error

My CCLibrary have a sync error. I have manually downloaded the latest Creative Cloud Libraries and the "AdobeCreativeCloudCleanerTool.exe." link does not download so I am unable to use it. Any suggestions to fix the sync error issue?

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1 reply

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
Oct 29, 2020 6:04 PM UTC

Hi,

Could you please try to kill CCLibrary Process in Activity Monitor / Task Monitor?
If that doesn't help, please collect logs via Log Collector and post the Logs ID.
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thank you,
Mariia

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