Skip to main content
R
Research Mannikins
Participant
October 29, 2020
Question

CCLibrary sync error

  • October 29, 2020
  • 1 reply
  • 171 views

My CCLibrary have a sync error. I have manually downloaded the latest Creative Cloud Libraries and the "AdobeCreativeCloudCleanerTool.exe." link does not download so I am unable to use it. Any suggestions to fix the sync error issue?

This topic has been closed for replies.

1 reply

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
October 29, 2020

Hi,

Could you please try to kill CCLibrary Process in Activity Monitor / Task Monitor?
If that doesn't help, please collect logs via Log Collector and post the Logs ID.
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thank you,
Mariia

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices