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"CCX Process" & "CCLibrary" CPU at 100% not yet resolved (Jul 2021)

Forum|Forum|4 years ago
July 28, 2021
15 replies
14385 views

This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!

Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

This topic has been closed for replies.

Correct answer Mariia Novikova

I've use Adguard app to block AD

Oh, so this is an issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

@_fisheater Are you also using AdGuard?

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Sam Hannaway

Participant

I am having same issue fans running at over 6000rpm, not using Ad Guard. MBP 13 2018, Big Sur 11.6, CCX Process 4.5.2.12

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pyguerroue

Participant

Hi,

I have nearly the same problem, but with CoreSync using my CPU at 100%.

When I stop CoreSync in my monitor, then I have the CCLibrary that uses 100%

And when I stop it too, my computer is fine ans stops being noisy.

• 1st question: how to fix that?

• 2nd question: what about stopping these 2 process? What are the consequences on the software?

(MacBoo Pro – Big sure 11.0.1 – I dont' use Adguard)

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powerful_image15D5

Known Participant

Here's a video capture of my experience with Coresync / Creative Cloud completely grinding windows explorer to a useless halt whenever they are running.

https://youtu.be/dOFs8jPZdhw

Experienced it most of this year but lately it's been getting ridiculous.

I hadn't even heard of Adguard until seeing this forum post. I don't know what it is, never installed it.

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john02116

Participant

Is there any solve for this yet? I'm using CCX Process version 4.5.2.12. This Adobe software is basically making my laptop unusable unless it's plugged in, even when I'm not suing any Adove apps. And it's forcing the fan to run constantly. Is there a way to kill all Adobe functions until we need to use the software? And easily kill it again when we quit?

Mariia Novikova

Adobe Employee

Hi,

There is an ongoing issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-b...

Are you using any Proxy related applications? If yes, that's a known thing on Apple side.

If you are not using anything like that, could you please provide following:
1. While CCXProcess being using lots of CPU, open Activity Monitor, click on CCX Process and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot).

Thank you,
CCLibraries Team

C

Carlo Dojmi

Participant

I'm experiencing the same issue with my MacBook Pro (15-inch, 2018) and big Sur updated: CCX Process" & "CCLibrary" CPU at 100% when i switch on my laptop.
I'm not using AdGuard, so i don't know what can be the reason or how to fix it.
@Mariia Novikova (edited-kglad), do you have any solution for me? In attachment the spindump.

Spindump.txt

Mariia Novikova

Adobe Employee

Hi Carlo, we are taking a look. Will update you.

Mariia Novikova

Adobe Employee

Hi,

Sorry you are seeing this problem. To investigate what is causing this problem we would need more information.
Next time CCX Process or CCLibrary will be using that much CPU, could you please do following:
1. Open Activity Monitor, click on CCX Process / CCLibrary and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot).