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Participant
December 14, 2021
Answered

CCXProcess causing my computer CPU to ramp excessively; fans running very loud.

  • December 14, 2021
  • 6 replies
  • 3143 views

I'm using a 2016 16 inch Macbook Pro running Catalina 10.15.7. It appears that an update has occurred that has caused my computer to ramp up the power/energy consumption which makes the fans very loud and noisy. I think CCXProcess might be the culprit. When closing it, the fans die down, but of course it comes back on after a minute or two. I did not have this issue before today so something has changed. Please help. Thank you!

 

James 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Quick Update:

After unnistalling Adobe Creative Cloud and all its applications as suggested, killing all processes and re-installing - the problem persited.

I got tired of fighting the issue, so I went on a break and let the computer alone for a couple of hours while the fans ran at their full and the CPU was 100%. When I came back CPU was normal, no more crazy fans.

Not sure if whatever process the CCXProcess was running finished and it was just something that took a lot of CPU and a loooong time to complete.

I am just glad my computer is back to normal.


Daniel, and others, I am sorry that you continue to see high CPU usage. This public discussion thread is currently full of both individuals and people who work for organizations that manage their membership and computers. 

 

If the computer and membership you are using are managed by an organization, please contact your organization's Creative Cloud plan administrator.  They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to contact us on your behalf if needed.

 

If you have an individual membership and have full control of the computer and network, then please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  Our support team will work with you directly to analyze the logs and determine the cause of the high CPU usage.

 

Thank you, everyone, for your continued patience. Please take advantage of the support option that is appropriate for you to contact us directly.

 

 

6 replies

nealbridgens
Inspiring
January 14, 2022

Just a "me too"! Monterrey 21.1, all CC up to date. MacBook Pro (15-inch, 2017), 2.9 GHz Quad-Core Intel Core i7.

It uses all the power even when the laptop is closed. Found it in my bag running hot and eating all my battery.

For me it's CCLibrary not CCXProcess that's running 100%.

 

Participant
December 15, 2021

Same here. I'm on a 2019 MacBook Pro 16 inch running Big Sur 11.6.1. This suddenly started happening yesterday (12/14/21) morning. The fan is going full speed with the CCXProcess.app using up 77% of the CPU usage.

Participant
December 15, 2021

I have the same problem. I have a Macbook Pro 16 running Monterey 12.0.1. Please help. 

Participant
December 15, 2021

Same thing here.  2019 MacBook Pro i9 and I'm running Big Sur 11.5.2.  It just started with the latest updates yesterday.

helmutsteiner
Inspiring
December 15, 2021

Same on my Windows 11 laptop Dell XPS 9575. 

Participant
December 15, 2021

MB Pro Intel I9, Big Sur 11.6.2

CCX Process ver. 4.7.1.3

CCXProcess is almost constantly dominating my MacBook's CPU and draining the battery even while plugged in.

I've tried disabling CC file syncing as the solution offered in other posts I've seen in the forums, but no noticable change.

I'm unable to force the process to close without it running again a few minutes later (noticable by the telltale fans spinning into overdrive).

Has anyone been able to resolve this?

Participant
December 15, 2021

Same thing here.  Same machine and but I'm running 11.5.2.  It just started with the latest updates yesterday.

Participant
December 14, 2021

Same with me. 2019 MacBook Pro 16 inch running Big Sur 11.6.1 and getting CCXProcess hogging all my cpu.