Skip to main content
Participant
Dec 14, 2021 7:39 PM UTC
Answered

CCXProcess causing my computer CPU to ramp excessively; fans running very loud.

I'm using a 2016 16 inch Macbook Pro running Catalina 10.15.7. It appears that an update has occurred that has caused my computer to ramp up the power/energy consumption which makes the fans very loud and noisy. I think CCXProcess might be the culprit. When closing it, the fans die down, but of course it comes back on after a minute or two. I did not have this issue before today so something has changed. Please help. Thank you!

 

James 

This topic is closed to new replies. Start a new post to keep the conversation going.
Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
Dec 16, 2021 2:32 PM UTC

Quick Update:

After unnistalling Adobe Creative Cloud and all its applications as suggested, killing all processes and re-installing - the problem persited.

I got tired of fighting the issue, so I went on a break and let the computer alone for a couple of hours while the fans ran at their full and the CPU was 100%. When I came back CPU was normal, no more crazy fans.

Not sure if whatever process the CCXProcess was running finished and it was just something that took a lot of CPU and a loooong time to complete.

I am just glad my computer is back to normal.


Daniel, and others, I am sorry that you continue to see high CPU usage. This public discussion thread is currently full of both individuals and people who work for organizations that manage their membership and computers. 

 

If the computer and membership you are using are managed by an organization, please contact your organization's Creative Cloud plan administrator.  They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to contact us on your behalf if needed.

 

If you have an individual membership and have full control of the computer and network, then please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  Our support team will work with you directly to analyze the logs and determine the cause of the high CPU usage.

 

Thank you, everyone, for your continued patience. Please take advantage of the support option that is appropriate for you to contact us directly.

 

 

23 replies

nealbridgens
Inspiring
Jan 14, 2022 5:13 AM UTC

Just a "me too"! Monterrey 21.1, all CC up to date. MacBook Pro (15-inch, 2017), 2.9 GHz Quad-Core Intel Core i7.

It uses all the power even when the laptop is closed. Found it in my bag running hot and eating all my battery.

For me it's CCLibrary not CCXProcess that's running 100%.

 

Translate
Participant
Dec 15, 2021 4:13 PM UTC

Same here. I'm on a 2019 MacBook Pro 16 inch running Big Sur 11.6.1. This suddenly started happening yesterday (12/14/21) morning. The fan is going full speed with the CCXProcess.app using up 77% of the CPU usage.

Translate
Participant
Dec 15, 2021 2:11 PM UTC

I have the same problem. I have a Macbook Pro 16 running Monterey 12.0.1. Please help. 

Translate
Participant
Dec 15, 2021 2:55 PM UTC

Same thing here.  2019 MacBook Pro i9 and I'm running Big Sur 11.5.2.  It just started with the latest updates yesterday.

Translate
helmutsteiner
Inspiring
Dec 15, 2021 11:27 AM UTC

Same on my Windows 11 laptop Dell XPS 9575. 

Translate
Participant
Dec 15, 2021 9:10 AM UTC

MB Pro Intel I9, Big Sur 11.6.2

CCX Process ver. 4.7.1.3

CCXProcess is almost constantly dominating my MacBook's CPU and draining the battery even while plugged in.

I've tried disabling CC file syncing as the solution offered in other posts I've seen in the forums, but no noticable change.

I'm unable to force the process to close without it running again a few minutes later (noticable by the telltale fans spinning into overdrive).

Has anyone been able to resolve this?

Translate
Participant
Dec 15, 2021 2:50 PM UTC

Same thing here.  Same machine and but I'm running 11.5.2.  It just started with the latest updates yesterday.

Translate
Participant
Dec 14, 2021 10:40 PM UTC

Same with me. 2019 MacBook Pro 16 inch running Big Sur 11.6.1 and getting CCXProcess hogging all my cpu. 

Translate