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Known Participant
April 11, 2025
Question

change in cloud storage no notice in reduction from 120gb to 100gb

  • April 11, 2025
  • 2 replies
  • 347 views

I just opened lightroom on ipad and found my cloud storage has been reduced from 120gb to 100gb.  I would like to have it back to how it at 120gb as generally have between 100 and 120gb used at all times for presentations of work... any fixes please.  Was given no notice and was working just fine a few hours ago..  v10.2.3. 

2 replies

kglad
Community Expert
Community Expert
April 11, 2025

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

 

 

kglad
Community Expert
Community Expert
April 11, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Known Participant
April 11, 2025

cheers, yep, no clue on these forums, was really searching for a help line in-house, not oursourced to volunteers..  thx for help though!

kglad
Community Expert
Community Expert
April 11, 2025

you're welcome. 

 

keep us updated after using the posted links (and carefully checking the folders, esp deleted) to open file space.  or consider purchasing more storage space.