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A
AndrewTFox
Participant
April 20, 2020
Question

Change license Adobe CC - Lost libraries

  • April 20, 2020
  • 1 reply
  • 1589 views

Good morning,
I try to explain my problem in the simplest way possible.
To allow my user to work, we associated his email with a new non-enterprise license until we buy a new one.
After she followed the steps of the email she received and logged in, she lost all her libraries.
I checked in https://assets.adobe.com/libraries but everything is empty, as if it were the first time you log in.
Do you think it is possible to restore the disappeared libraries?

Thank you for the support.

This topic has been closed for replies.

1 reply

S
supriya_katiyar
Participant
April 22, 2020

Hi,

 

Thanks for reaching out. You can share your old account library with your new account library. Please find more information on help article https://helpx.adobe.com/creative-cloud/help/collaboration.html

I hope it helps.

 

Thanks,

Supriya Katiyar

CC Libraries Team

A
AndrewTFoxAuthor
Participant
April 23, 2020

Hi Supriya Katiyar,
unfortunately I don't think I explained myself well.
The problem is that the old account has the same ID, and the libraries are empty. It is as if he had overwritten himself and there was nothing left.

Just Shoot Me
Just Shoot Me
Legend
April 23, 2020

You CAN NOT have 2 separate accounts with the Exact Same Adobe ID. Not possible.

 

You can not use the same Email Address, the basis for the Adobe ID, on 2 different accounts.

Password is for Identification only.

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