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J
Jess5D64
Participant
December 27, 2020
Question

changing creative cloud account

  • December 27, 2020
  • 2 replies
  • 281 views

Hi, I have a difficult situation here which I'm worried about.

 

For a year, I've had a free access to the Adobe Creative software as I've had a free student suscription

(in simple words free access to Adobe Creative Cloud using my old uni email address) the suscription

for that has ended today but it has my work on there and I've saved all of my work onto my laptop and USB. I am now at a new university which I can get a deal for the creative cloud service, can I still access my work from my old uni account using my new uni account? Will there be any updates? or could I recover my work? I'm afraid to lose my work and my progress.

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 28, 2020

As far as I know, programs are linked to the account used to install the programs... meaning when you installed as A you will not be able to use the program when signed in as B

 

However, since I'm never changed my ID I am not 100% sure about that... so all I can say is sign in with your new identity (after signing OUT of your old identity) and find out what works

    J
    Jess5D64Author
    Participant
    December 28, 2020

    Thank you so much, I'll try and see if that works 🙂

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 27, 2020

    >I've saved all of my work onto my laptop and USB

     

    As far as I know, you lost access to files stored in the cloud when your old account ended... so you did the right thing by saving you files locally

    J
    Jess5D64Author
    Participant
    December 27, 2020

    Thank you for your reply,

     

    But can I still access my current working process (that was on my old account) I also have the softwares on my laptop even and I want to access my work on my new current account?

     

    (I hope I didn't complicate the question there)

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