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Anonymous
April 24, 2023
Question

Charge on my credit card after cancellation

  • April 24, 2023
  • 2 replies
  • 248 views

Hi, I cancelled my Adobe Illustrator membership on April 20th 2023. However, on Saturday

I noticed a charge on my credit card of aproximately 130 € for an Adobe Illustrator subscription (charged April 22nd, two days AFTER I cancelled my subscription).
I did not approve of this purchase and am not interested in continuing to use the platform.
Given that I cancelled my subscription before the renewal date, and was still charged, I would like to request a refund, but there is no email address or phone number that I can contact (I am from Romania).
How or who can I contact to get a refund? 

Thanks in advance.
 
    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 24, 2023

    adobe support cannot be initiated via email

     

    adobe support via phone is currently in limbo

     

    the preferred (by adobe) contact method is chat, but you must use a compliant browser and network.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 24, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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