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N
Nancy274482967jm2
Participant
December 6, 2022
Question

Clear Adobe CDN Cache of Image

  • December 6, 2022
  • 2 replies
  • 799 views

Hey all,

I have an unfortuate circumstance where someone uploaded a photo they didn't have permission to, to their website. The photo is not supposed to be online.

They removed it from their Adobe Portfolio site but it is still cached in ***-***-***-cdn-cf1.myportfolio.com

How do I permantely get rid of all cached versions of the image? He deleted the gallery and images out of the backend of the site, or so he says. They still exist when you go directly to the CDN url.

Thank you!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 11, 2022

Only the person with access to that Adobe Portfolio account can delete the image.

https://help.myportfolio.com/hc/articles/360035917814-Image-module

 

Nobody has access to assets on Adobe's content distribution network without a direct link to it.  If all links have been removed from public view, nobody can find it.

 

 

 

Nancy O'Shea— Product User & Community Expert
S
seano71797489
Participant
May 2, 2024

@Nancy OShea I am having the same issue. How did you resolve??

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 2, 2024

Contact Adobe Portfolio support below.  Briefly explain the problem you're having and what steps you've tried from the Knowlegebase.

More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
December 6, 2022

google yout browser and how to clear your cache.

N
Nancy274482967jm2Author
Participant
December 6, 2022

It's not browser cache, even with cache cleared or on a private browser, or a new computer that's never visited the URL before, the url exists.

It's cached by adobe CDN and adobe has to clear it, unless they have a tool for us to manually clear it.

I'm asking if anyone has had to deal with it and how to get it removed from the CDN

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 6, 2022

 

 

post here:

 

https://experienceleaguecommunities.adobe.com/

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