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M
MichelleBaum
Participant
September 23, 2020
Answered

Cloud Documents and deleting account

  • September 23, 2020
  • 4 replies
  • 1130 views

What will happen to my cloud documents if I delete my account or unsubscribe from Adobe Creative Cloud servies? Will I still have access to my illustrator files backed up to the cloud? 

This topic has been closed for replies.
Correct answer David__B

Monika and Just Shoot Me are correct, if you delete your account you lose all access to any associated files. For cancellation see the storage section here https://helpx.adobe.com/creative-cloud/faq.html

What happens to my files if I cancel or downgrade my membership

Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

Your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB.

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

4 replies

M
MichelleBaumAuthor
Participant
November 30, 2020

thank you

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
November 25, 2020

Monika and Just Shoot Me are correct, if you delete your account you lose all access to any associated files. For cancellation see the storage section here https://helpx.adobe.com/creative-cloud/faq.html

What happens to my files if I cancel or downgrade my membership

Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

Your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB.

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

    Just Shoot Me
    Just Shoot Me
    Legend
    September 24, 2020

    Short answe is NO.

     

    If I Return the Leased Car I now have to the dealer can I still use it to go to and from work? Really?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 24, 2020

    They will probably be gone. A free Adobe ID has a lot less cloud space associated with it. If those were my files, I would download them before ending my subscription.

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