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N Deas22717
N Deas22717
Participating Frequently
March 15, 2021
Answered

Cloud Documents not opening on desktop app

  • March 15, 2021
  • 3 replies
  • 9310 views

Does anyone else have the problem where you create a design on your iPad Illustrator and when you switch to your desktop Illustrator to do more, it will not let you open it?

 

It says the account you signed in with doesn't have access to this file. Contact the owner for more info.

 

I have checked multiple times that I am signed into my account on both ipad and desktop. This is very frustrating.

    This topic has been closed for replies.
    Correct answer Yusuf Matra

    I've experienced something similar with the same notification.

    After trying various ways, it turned out that the files I saved in the Adobe Illustrator cloud were not accidentally deleted.

    Solve the problem by:
    Try checking the trash folder in adobe illustrator or in the creative cloud. your files could be accidentally deleted

    3 replies

    Yusuf Matra
    Yusuf MatraCorrect answer
    Participant
    July 13, 2022

    I've experienced something similar with the same notification.

    After trying various ways, it turned out that the files I saved in the Adobe Illustrator cloud were not accidentally deleted.

    Solve the problem by:
    Try checking the trash folder in adobe illustrator or in the creative cloud. your files could be accidentally deleted

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    March 31, 2021

    Hi there,

     

    Apologies for the delayed response. I hope your issue is solved now. This scenario may occur if the file is not synchronized completely to the Creative Cloud. If you still have issues, please share the version of iOS & Adobe Illustrator on the iPad.

    This information would help us assist you accordingly.

     

    Regards,

    Ashutosh

    L
    LuthersnowAK
    Participant
    April 4, 2021

    I am having this issue intermittently. Logged out of Illustrator on my laptop and on my iPad. Logged back in on both. was still unable to open cloud documents. getting the following error; 

     

    "Can't open file"

    "The account you signed in with doesn't have access to this file"

    "Contact the owner for more info"

     

    I logged out of the "Creative Cloud" app. logged back in. This resolved the issue. It appears that even if you are logged into the specific app (Illustrator in my case) with the correct credentials, you also need to be logged into the "Creative Cloud" app to access cloud documents. 

     

    Hope this helps anyone who comes across this behaviour. 

      C
      charmcat
      Participating Frequently
      March 23, 2021

      Having this issue tonight. I logged out of both my ipad and laptop and resigned into both and it let me open.

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