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Nissim dahan
Participant
October 11, 2022
Question

Cloud documents problem

  • October 11, 2022
  • 1 reply
  • 88 views

Hey,

Not sure that this is the place for my question, if not then I would be happy to be referred to the appropriate place.
My storage space is full, but I don't see any files in sync and can't be deleted either.
It is not possible to see files either through the browser or locally on the computer.
Does anyone have an idea what to do?

Thanks,

NISSIM

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 11, 2022

In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

 

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

 

click the lightroom link at bottom left of your cc web page and delete files from there. lastly, recheck your deleted folder and delete whatever is there.

 

 

more info, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

<moved from download&install>

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