Cloud files don't sync

Hi,

My creative cloud don't sync files and show this error message.

Can't find the solution.

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Participant

I have the same error, please anyone knows a solution?

Community Expert

did you reset?

Participant

Yes, it doesn't work for me. I tried a lot of solutions but no success.

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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