Skip to main content
Participant
December 31, 2021
Question

Cloud not syncing it just says "getting storage information"

  • December 31, 2021
  • 1 reply
  • 456 views

So i recently bought a new Mac and logged in to my adobe apps but my creative cloud is not syncing at all even after trying to troubleshoot, reinstalling, log out/in and forcing quit in activity monitor...someone please help 😞

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 4, 2022

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R