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Participant
Dec 31, 2021 11:35 AM UTC
Question

Cloud not syncing it just says "getting storage information"

So i recently bought a new Mac and logged in to my adobe apps but my creative cloud is not syncing at all even after trying to troubleshoot, reinstalling, log out/in and forcing quit in activity monitor...someone please help 😞

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1 reply

kglad
Community Expert
Community Expert
Jan 4, 2022 3:31 PM UTC

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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