cloud photoshop full, files could not be founded

Question

I bought the photography package of 20gb with Photoshop and Lightroom. Photoshop doesn't work anymore because the cloud archive is full, but there is nothing between the deleted files and the library. As a result I can't empty the cloud because it doesn't let me see any files. Help. Thank you in advance. Carlotta Monti

kglad · Answer

https://helpx.adobe.com/enterprise/kb/contact-administrator.htmlIn order to free up storage, you have to disable the photoshop presets feature as described here (choose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc webempty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)click the lightroom link at bottom left of your cc web page and delete files from there.lastly, recheck your deleted folder

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