Cloud plein sans aucun fichier dedans

Question

Bonjours, en essayant de syncroniser des photos sur mon cloud je me suis rendue compte qu'il etais saturer ,hors je n'est rien dessus

J'ai chercher le probleme pendant des jours sans trouver la solution

j'ai deja fait la manipulation d'essayer de suprimer depuis cloud web mais il se trouve qu'il est completement vide

J'ai fait la même manipulation avec lightroom web

j'ai même surpimer les photos deja dans la corbeille de lightroom web mais rien ..

kglad · Answer

In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

click the lightroom link at bottom left of your cc web page and delete files from there.

lastly, recheck your deleted folder and delete whatever is there.

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