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Soupycat
Participating Frequently
October 24, 2020
Question

Cloud problem.

  • October 24, 2020
  • 2 replies
  • 269 views

Hello,
I have been using the cloud service to manage my templates,photos,videos and all the stuff I need for video editing.

recently I noticed that each time that I use the adobe cloud services my pc slows down until I cannot use it.
So I decided to check whats up with that, I found out that each time the adobe creative cloud is syncing new/old files it takes 100% of my cpu! now I would understand that if I had old computer, but take a look at my specs tell me if its normal:

CPU : ryzen 1500x quad core 3.50GHZ
Graphcis card : RX 570 series
Ram : 24GB RAM
I have 2 SSD 1 v.2 and 1 hdd in total 4TB storage.
I don't really need this service because I have lots of storage on the computer, but I want to be able to move from computer to another computer with my files ready to work. so thats why I'm trying to figure out why this is happening.

btw, I did contact the support team, which did not help me and I think they have some kind of limited 
vocabulary. here is the conversation if you're interested.

 

https://screen.share.adobe.com/session_download?lsid=l%3D8d3e793c6fb049a1a84718ae0785a3d1%3Bh%3D93d7d273d55cc6da81acee2e92ff5dc68c890abf%3Bt%3Dsd%3Bm%3Dchat&dl_action=chat&view=1 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 24, 2020

now that you deleted all the files (including any corrupt ones), is your cpu still being taxed by sync'g?

S
SoupycatAuthor
Participating Frequently
October 24, 2020

Hey, 
again there are no corrupt files..
I deleted all folders and files that were inside the sync folder. I shut down the app itself (paused the sync and forced the sync to shut down threw Task Manager) and now my cpu is at 3-5% and when trying to move files (heavy files) my cpu goes only up to 30% at top.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 24, 2020

a corrupt file that it's unable to sync could be the cause of the problem.

S
SoupycatAuthor
Participating Frequently
October 24, 2020

Well there is no corrupt file. if you see this in the logs thats cause I was playing around and deleting stuff while it was syncing, so the support man would understand.

anyhow, I just deleted the whole thing from my computer. I don't know whats going on with adobe at the moment but this kind of problems taking way to much of my cpu. better to use google drive or mega upload.

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