Cloud showing 107GB usage, but less than 10GB is actually being used

2 replies
260 views
Translate

Storage is showing over 100GB of storage us being used but it is not accurate. Only ~10GB is actually being used. I've emptied the trash and deleted everything except for a handful of motion templates and it still is saying ~100GB is being used. Am I missing somewhere to clear out storage?

File sync

This topic is closed to new replies. Start a new post to keep the conversation going.

Nancy OShea

Community Expert

Deleting files is a 2 step process. Did you check your Deleted files folders?

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

Translate

Nancy O'Shea— Product User & Community Expert

A

adamh40627703Author

Participant

107.8 GB of 120 GB used

I have searched all those locations* and have:

1 Draw Project under Mobile creations (won't let me delete: "Could not delete item")
2 Sketch Projects under Mobile creations (won't let me delete: "Could not delete item")
3 Motion graphics templates (49kb, 66kb, 63kb)
242 Photos in Lightroom (All Photos, 0 deleted)
1 Agreement (Single page PDF, no size listed, unable to delete)
1 Spark Project Folder (0 Projects in folder ("This folder is lonely" when opening), but unable to delete folder: "Please move projects out of the folder before deleting the folder.")

Any sugestions?

I was unable to find graphics, web pages, and videos under Adobe Spark. I'm assuming those files would be under Libraries, but the only thing there is the Motion graphics templates.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.