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Participant
Jul 22, 2022 9:24 AM UTC
Question

Cloud Storage has no Documents only 30% free

Hi,

 

first i have to say that having a fake "contact" button on the adobe website is really frustating (really, i am on the edge of thrwoing my computer on the wall).

Shows already how commited the company is in providing support to paying customers.

My cloud has no documents under none of the links and still has 70GB occupied.

(Yes, i am logged with the Businessprofil)

https://assets.adobe.com/cloud-documents
https://assets.adobe.com/deleted
https://assets.adobe.com
https://documents.adobe.com
https://lightroom.adobe.com

 

and the support team apperently doesnt believe me. (case ADB-25212391-F0N7)

Can anyone help?

 

 

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7 replies

Participant
Aug 2, 2022 7:28 AM UTC

no one, really?

The problem still persists and i can´t get any official support. I am greatly disapointed with Adobe,one of the worst Support i have ever seen.

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Tarun Saini
Community Manager
Community Manager
Aug 2, 2022 5:48 PM UTC

Hi there,

 

We're sorry to hear about your experience. I would like to inform you that I have shared the info with our engineering team. I will keep you updated once I hear anything from them.

 

We appreciate your patience.

 

Regards,

Tarun

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Tarun Saini
Community Manager
Community Manager
Jul 22, 2022 10:51 AM UTC

Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing your registered email address with Adobe via private message?

 

We're here to help, just need some info.

 

Regards,

Tarun

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