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camilopedroso
Participant
May 12, 2022
Answered

Cloud storage is full

  • May 12, 2022
  • 2 replies
  • 1676 views

Hey guys, I don't know what's happening.

 

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

 

Thanks,

    This topic has been closed for replies.
    Correct answer Tarun Saini

    Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    2 replies

    davidh71320214
    davidh71320214
    Participant
    July 20, 2022

    Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 12, 2022

    Hi there,

     

    We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

     

    You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

     

    Regards,

    Tarun

     

    C
    camilopedrosoAuthor
    Participant
    May 12, 2022

    Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

    Can anyone fix this for me?

     

    Thanks,

    Camilo

     

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    May 12, 2022

    Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

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