Cloud storage is full

Forum|Forum|4 years ago
May 12, 2022
9 replies
1703 views

Hey guys, I don't know what's happening.

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

Thanks,

This topic has been closed for replies.

Correct answer Tarun Saini

Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

davidh71320214

Participant

Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.

Tarun Saini

Community Manager

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

C

camilopedrosoAuthor

Participant

Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

Can anyone fix this for me?

Thanks,

Camilo

Tarun Saini

Correct answer

Community Manager

Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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