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camilopedroso
Participant
May 12, 2022 11:44 AM UTC
Answered

Cloud storage is full

Hey guys, I don't know what's happening.

 

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

 

Thanks,

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    Tarun Saini
    Tarun SainiCorrect answer
    Community Manager
    May 12, 2022 4:18 PM UTC

    Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

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    9 replies

    davidh71320214
    davidh71320214
    Participant
    Jul 20, 2022 9:46 AM UTC

    Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.

     

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 12, 2022 1:52 PM UTC

    Hi there,

     

    We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

     

    You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

     

    Regards,

    Tarun

     

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    camilopedrosoAuthor
    Participant
    May 12, 2022 3:13 PM UTC

    Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

    Can anyone fix this for me?

     

    Thanks,

    Camilo

     

     

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    May 12, 2022 4:18 PM UTC

    Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

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