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Astrid5EEC
Participant
Jul 18, 2022 10:02 AM UTC
Question

Cloud storage is full

Hello,

I've a question about my cloud-storage. It's full (107,6 GB/100 GB). But I can't find the reason why.
My synced files are only 22,9 GB
My trash is empty
There is not much in my library en cloud documents.
I don't use lightroom & document cloud ...

Can you help me? Thank you

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6 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 21, 2022 12:34 PM UTC

Hi there,

 

Thanks for sharing the email address. Could you please check and let us know if you're still encountering the issue?

 

Regards,

Tarun

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Astrid5EECAuthor
Participant
Jul 25, 2022 8:11 AM UTC

Hi Tarun, 

 

The problem is solved! I don't know how, but thank you very much!


Regards, Astrid

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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 25, 2022 1:22 PM UTC

Thanks for you're response. 

 

We're glad that it worked. Please feel free to reach out to us when you see any issues while using the app.

 

Regards,

Tarun

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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 20, 2022 2:58 PM UTC

Thanks for sharing the info.

 

Could you please share the HAR file after accessing the Cloud documents and the Deleted tab?

Please check this link to generate the HAR file: https://www.youtube.com/watch?v=m98WFEXbhIs

 

You may upload that file to the cloud storage and share it with us through a Private message.

 

Regards,

Tarun

 

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Astrid5EECAuthor
Participant
Jul 25, 2022 8:08 AM UTC

Hi Tarun,

I've send you the har-files.

Regards, Astrid

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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 18, 2022 1:57 PM UTC

Hi there,

 

We're sorry to hear about your difficulties. Please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

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