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Marcell24639191h1ri
Participant
June 22, 2023
Question

Cloud Storage Is metered wrong cannot sync

  • June 22, 2023
  • 1 reply
  • 275 views

This is the third time I'm trying to get help in the past half year, because my Adobe Cloud storage is being metered wrong. Adobe Fresco iPad's one-year subscription of 5GB of storage space is currently 300% full, so I can't use all its functions. But my adobe cloud isn't actually full, since I don't store anything in it other than a couple of documents and iPad Lightroom photos. I use lightroom with a monthly subscription, which comes with 100GB of storage space, and my photos fit comfortably in it. However, this 100GB storage space is not displayed for the other adobe programs, they only see the 5GB that comes with the Fresco subscription, but the space occupied by my photos is still counted in . Therefore, it believes that the 5GB of storage has 15GB of data on it. What can be done?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 22, 2023

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com  (be sure to check "launch more" here)

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

    I
    ironcito
    Inspiring
    June 22, 2023

    I checked everywhere, everything is empty, but CC still says that I have 2.1 KB used. I know it's a tiny amount, but it used to be 0, and I don't like that there's something there that I don't know about. What else could it be?

    Thanks!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 22, 2023

    i don't know that 2.1kb is worth pursuing, but if it were 2.1gb, you should contact adobe support.

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