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Eran234491510lc5
Participant
June 11, 2023
Answered

Cloud storage out of space?

  • June 11, 2023
  • 2 replies
  • 591 views

Hello. I'm on a plan with 100GB in cloud storage. I don't upload any files into the cloud, yet I see that my storage is full to 105GB. See the attached screenshot.
Can someone please help me understand what's going on? My wife is trying to use the new Adobe Express features but can't because of this.

 

Thanks.

 

 

    This topic has been closed for replies.
    Correct answer Peru Bob

    What does cloud storage include?

    Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

    Together count toward total cloud storage

    Creative Cloud

    		 Lightroom

    Document Cloud

    Adobe Express app
    • All documents
    • Starred files
    • Shared files
    • Projects and brand files
    • Graphics and Web pages
    • Videos

     

    See here to clear storage:

    https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 11, 2023

    to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

     

    https://assets.adobe.com  (be sure to check "launch more" here)

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

      petrah36555365
      petrah36555365
      Participating Frequently
      June 13, 2023

      I'm facing the same issue, but there are only two files left in my folders that take up 10 MB vs 100GB storage space. Nevertheless I get the message the storage space is exceeded. I deleted everything I could find (in the "deleted files" folder as well).

       

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        June 13, 2023

        what folders did you check at the assets.adobe.com?

        Peru Bob
        Community Expert
        Peru BobCommunity ExpertCorrect answer
        Community Expert
        June 11, 2023

        What does cloud storage include?

        Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

        Together count toward total cloud storage

        Creative Cloud

        		 Lightroom

        Document Cloud

        Adobe Express app
        • All documents
        • Starred files
        • Shared files
        • Projects and brand files
        • Graphics and Web pages
        • Videos

         

        See here to clear storage:

        https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

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