Cloud storage says I have used 126GB of 120GB but I have no cloud files

Question

In my CC Desktop I have a permanent notification that I have used 126.1GB of 120GB. My acvcount says I have 20GB of cloud storage! And I have never used cloud storage. It is not causing any problems, but it is irritating!

Peru Bob · Accepted Answer

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

David__B · Answer

Hi Mtotton,

A common explanation for this is files stored in one of these locations
lightroom.adobe.com/

https://acrobat.adobe.com/link/home/

Sometimes users will have a lot of files at one of those locations and don't realize it.

If you're not able to contact Adobe support via https://helpx.adobe.com/contact.html?rghtup=autoOpen

it is typically due to security settings on your device or browser, you might test these

Enable cookies
Test from a different device
Test in private browsing or incognito mode

You should see something like this

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