Inspiring

Answered

Cloud storage says I have used 126GB of 120GB but I have no cloud files

Forum|Forum|3 years ago
May 19, 2022
3 replies
586 views

In my CC Desktop I have a permanent notification that I have used 126.1GB of 120GB. My acvcount says I have 20GB of cloud storage! And I have never used cloud storage. It is not causing any problems, but it is irritating!

File sync

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Correct answer Peru Bob

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

David__B

Adobe Employee

Hi Mtotton,

A common explanation for this is files stored in one of these locations
lightroom.adobe.com/

https://acrobat.adobe.com/link/home/

Sometimes users will have a lot of files at one of those locations and don't realize it.

If you're not able to contact Adobe support via https://helpx.adobe.com/contact.html?rghtup=autoOpen

it is typically due to security settings on your device or browser, you might test these

Enable cookies
Test from a different device
Test in private browsing or incognito mode

You should see something like this

T

TrailGirl

Participant

David__B

The files I found when I went to " lightroom.adobe.com" ... Where did those come from? Meaning, if I delete them from this location, there are still within my photos on my harddrive, right?

Peru Bob

Community Expert

Turn off syncing.

https://helpx.adobe.com/creative-cloud/help/set-sync-options.html

Then delete files:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

M

mtottonAuthor

Inspiring

Syncing is off and the "deleted" folder is empty. I found 1 picture in a library, which I have deleted. Every other folder I can find is empty (including sync folder). I still have the same notification. Do you have any other ideas?

Peru Bob

Correct answer

Community Expert

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

M

mtottonAuthor

Inspiring

I forgot to add a screen shot

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