Cloud storage space not correct

Forum|Forum|5 years ago
October 12, 2020
4 replies
816 views

Hi, I had been suspecting for a while that the 100GB cloud storage did not indicate the right usage amount. I cleared ALL my Creative Cloud documents, libaries etc. (including the online bin), and the cloud storage still indicates 41,3 GB used. Are there any Adobe employees that can look into this for me please?

File sync

This topic has been closed for replies.

Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

peterablexAuthor

Participating Frequently

Hi all, it has been a while but the storage space issue has been resolved.

The first Adobe agent I was in contact with took screenshots of the online storage spaces. The agent could not find the problem either and promised to get back to me after consulting his senior.

Two months later (!) I received an email asking if the case was still open or resolved. The agent telephoned me a few times and took over my computer to make some more screenshots to take to his seniors.

Then on Christmas eve, the 'deleted files' section of the online storage space was magically filled with files that I had deleted a long time ago. I started deleting those and guess what? Storage space at 0.0 GB! I'm happy that it's finally resolved.

So, for all having a similiar problem: contact an agent and be patient. Happy new year!

kglad

Community Expert

you're welcome.

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

peterablexAuthor

Participating Frequently

Thank you for pointing me in the right direction. I had been looking for a way to get some sort of personal support but they don't make it easy. I'll try to update here if there's any info that could be useful to others.