Skip to main content
nunyazz
nunyazz
Participant
July 2, 2020
Answered

Cloud storage used, but no documents online

  • July 2, 2020
  • 3 replies
  • 1834 views

The Creative Cloud Desktop app shows 6GB of data used, but I don't have any documents saved online.

What gives?

This topic has been closed for replies.
Correct answer Just Shoot Me

So you have the Photography plan that includes 20GBs of Adobe Cloud Storage Space.

Have you looked at lightroom.adobe.com?

 

Do you take pictures with your phone or pad? Are those picture auto, or do you, imported into the LR Mobile app?

If yes to the question above then that is where the 6Gbs is being used. When you take pictures with your phone or pad and import them into the Mobile LR app the Full resolution images get uploaded to the Adobe LR web system.

The screen shot of the Creative Cloud web page is different from the LR web system but both get charged against your alotted web storage space limits.

3 replies

J
j_salamanca
Participant
August 16, 2024

Hi there. I have the same problem (6GB) but I don's use Lightroom (and lightroom.adobe.com) is empty. Thank you!

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 16, 2024

@j_salamanca 

 

please don't post duplicates, and see your other message.

Just Shoot Me
Just Shoot MeCorrect answer
Legend
July 4, 2020

So you have the Photography plan that includes 20GBs of Adobe Cloud Storage Space.

Have you looked at lightroom.adobe.com?

 

Do you take pictures with your phone or pad? Are those picture auto, or do you, imported into the LR Mobile app?

If yes to the question above then that is where the 6Gbs is being used. When you take pictures with your phone or pad and import them into the Mobile LR app the Full resolution images get uploaded to the Adobe LR web system.

The screen shot of the Creative Cloud web page is different from the LR web system but both get charged against your alotted web storage space limits.

    nunyazz
    nunyazzAuthor
    Participant
    July 10, 2020

    Thanks JSM, you were correct, it was on the lightroom side. I just assumed they would show in the creative cloud area also.

    I appreciate your help!

     

    Michael

    Just Shoot Me
    Just Shoot Me
    Legend
    July 10, 2020

    You're welcome.

      Just Shoot Me
      Just Shoot Me
      Legend
      July 4, 2020

      Please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

      You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

       

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices