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Daniel23508850bejl
Participant
March 9, 2022
Question

Cloud sync error (Adobe are you for real?

  • March 9, 2022
  • 1 reply
  • 436 views

So not only is this forum full of people complaining about the sync not working, but adobe is not even acknowleding that there is an issue.
Do your engineers really think this is a client side issue with this many reports? We have over 100 users, all with the same problem. 
We pay over 100.000$ a year to adobe for this service and right now I'm losing my patients. 

 

Fix your issues! 

    This topic has been closed for replies.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 9, 2022

    Hi there,

     

    We're sorry to hear about your difficulties. Would you mind elaborating on the issue more to assist you further? 

    Also, could you please help us understand more about your issue by providing the below information:

     

    1. What operating system are you using?

    2. Is this on your iPad or your computer?

    3. What browser version are you using?

    4. If iPad, What iOS version are you using?

    5. Has it always done this or is this something that just started happening recently?

     

    Also, if it is a Creative Cloud App sync issue try the steps outlined on this document and see if they resolve this issue: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

     

    Let us know if that helps.

     

    Regards,

    Tarun

     

    D
    Daniel23508850bejlAuthor
    Participant
    March 9, 2022

    I don't understand how any of this is relevant, look around, there is dozens of posts with this problem. It's obviously not client side.   
    As I said, we have 100 users. MacOS (the last three versions), Windows 10/11, all browsers, started a couple of days ago. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 9, 2022

    Thanks for your response. To assist you better, we need the information to provide you with the resolution. Please let us know what is issue you're seeing with syncing issues. What is happening when you're trying to sync? Are you getting any error messages? We're here to help, just need some info.

     

    Regards,

    Tarun

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