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Participant
August 28, 2021
Question

Cloud sync not syncing (new laptop)

  • August 28, 2021
  • 1 reply
  • 161 views

New laptop, new install of Adobe CC. All apps up to date. CC indicates "Some files failed to sync" however not a single file of my 78GB syncs locally. Yes, I can see my files at assets.adobe.com. Yes, I have deleted any files in the Deleted folder on the web. Yes, I have tried restarted, signing out/in of Adobe CC, cleared cache and temp files. Yes, I tried pausing/restarting the sync. Adobe techs have remoted into my computer several times and have been unhelpful. What can I do? It has been months and I am paying for this poor service/product.

 

As a test, I added a folder with brushes to the root of the Cloud Cloud Files folder and they do not sync up to the assets.adobe.com.

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1 reply

upioneer_Author
Participant
August 28, 2021

I have already tried everything in this link, did not resolve.

 

Error: "Unable to sync files" to the Adobe Creative Cloud