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lexandraw
Participant
June 15, 2020
Question

Cloud won't sync native files

  • June 15, 2020
  • 1 reply
  • 273 views

Our team of 4 are now all homeworking and using our Adobe cloud for storing and sharing files. We have 1TB of space each and I'm using 3.3GB of mine. Whenever I add a project folder to the cloud, I can see the native files using my desktop shortcut, yet my colleagues can't. Every packaged file is there BUT the native one. When I open their project folders, I can see everything but the native file. I can only see the files if I access the cloud through the web based version, which isn't ideal for quickly navigating files.

Why is this just happening to my cloud and not theirs? It's really frustrating.

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 15, 2020

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
    -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
    -an overview of assets https://assets.adobe.com/files
    -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

    L
    lexandrawAuthor
    Participant
    June 15, 2020

    Thanks I'll have a read through those.

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