Codigo de erro 10000

Question

Olá sou assinante do aplicativo adobe after effects e o adobe creative cloud desloga dps da uns erro em baixo de atualizar conexão e me desloga dnv sem carregar nada, consegui baixar bem rapido o adobe after effects e ele fica dando o erro da imagem ja tentei apagar as credenciais e nao uso antivirus, assim que abre o after effects ele pede login, eu logo e da o erro

kglad · Answer

Cause;1) It happens because you used a microsoft mail address (username) when installing Windows.2) Adobe definitions on your computer are conflicting with your old information.Solution;Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.Restart your computer and log back into Creative Cloud.

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