Collaborative files moving to trash

Forum|Forum|10 years ago
June 16, 2016
2 replies
1007 views

We've had an issue with all our collaborative folders being moved to the trash when we delete anything form just one folder.

Yesterday a colleague was reorganising and cleaning up a client folder and it moved all our shared folders into both of our trash.

We had to restore the files from trash, it's also lost the shared folder icon on those files and they're no longer shared.

File sync

This topic has been closed for replies.

David__B

Legend

I know this is an issue our engineering team is looking to find a recent case of it happening to collect log files to investigate the cause. If you experience the issue and are willing to help please post back.

Thanks,

- Dave

B

birkeys

Participant

David__B: Same thing is happening to me (4th time just this morning). I sent my log files on Jan. 11th.

Adobe Support Case # 0220827114

Minnes78

Participant

Same thing happened to me, though I don't know the cause - I just noticed that all my files were in the trash. That was scary beyond reason.

matthewb46606474Author

Participant

It's a nightmare. We've had it again over the past week or so. Adobe are useless and have no answer for why it's happening. I just get told i can restore the files from trash.

dgotschall1

Inspiring

This just happened to me. All my CC files were moved into the trash while I was out at lunch. How do you restore the files from the trash? It's only the files (no folders) so I have no idea where most of the files go. It's about 4550 files....I can see everything is still there in the "web view" but not on my desktop files..

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded