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ah3lmQuillCM
Participant
Jan 6, 2022 5:09 PM UTC
Question

Collaborative Libraries not accessible on mobile devices or apps.

Hello,

Since the new implementation of Adobe splitting company and personal accounts, we have found that any CC libraries that have been created and "owned" by the company or "everyone" dont not appear on our team member's ipad's or other mobile devices in any of the mobile apps (inlcuding the CC app). Through some testing we found that those respective libraries only appear for the team member that orginally created the library. So it seems Adobe is treating that original creator as the only real "owner" and therefore the only one who can access the library on mobile. We realized that creating a "personal copy" of the library solves the issue as a work around but gets messing since we now have duplicates of the libaries that are devorcied from the orginal shared library and defeats the enitre purpose of a collaberative library. 

Does anyone know if there is a setting that can be changed to resolve this? Is this an issue that Adobe has already acknowledged and plans to change?

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1 reply

Tarun Saini
Community Manager
Community Manager
Mar 16, 2022 12:12 PM UTC

Hi there,

 

We are sorry for the delay. Let's make things correct together. Are you still experiencing this issue? Is it a collaborative library? The library just doesn't appear or are you getting any error messages? We're here to help, just need some info.

 

Please take a look at the following article and check if that helps:-

https://helpx.adobe.com/creative-cloud/help/libraries.html#library_use_cases

 

We appreciate your patience.

 

Regards,

Tarun

 

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