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M
mross@solatube
Participant
August 29, 2013
Question

Commenting in the Creative Cloud not working?

  • August 29, 2013
  • 3 replies
  • 2361 views

My company just purchased the Cloud for our team. I am experimenting with proofing through the cloud but I have 2 problems:

1. People without a Cloud account cannot comment. WhenI try to share, it does not give me the option to allow or disable commenting. It has a check box to allow downloading but not commenting.

2. I uploaded a native InDesign CC file but it did not upload any of the corresponding fonts. The area on the right where it's supposed to list the fonts int he document was bank and it substituted Verdana for everything.

I thought the whole point of the cloud was to be able to share with people who do not have cloud accounts? Fonts aren't supposed to be a problem and you are supposed to be able to upload native program files without a hitch. How can I resolve these issues? The commenting thing is most important as I can get around the font thing by uploading PDFs. Thanks.

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3 replies

brendam34526372
brendam34526372
Participant
November 27, 2017

Having issues where I share a folder for a client, but they are unable to add comments to the images posted.  Allow comments button is enabled.   Seems like this is still an issue?  Does not matter using different web browsers or devices.  Android, IOS

    S
    samh57208769
    Participant
    November 13, 2017

    Still not working, when is this going to be fixed?

    If a person is not signed into an adobe account, all the comments the make dissappear......

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      August 29, 2013

      I can reproduce the issue of not being able to comment on a file when not signed in with an Adobe ID. I have alerted the Files team and they are investigating. Should be fixed soon.

      The image rendition you are seeing is being generated by InDesign on a server. It only has the default fonts available so if you are using any custom fonts they will get a substititue. Using a PDF is the best way to resolve this since the needed font information is embedded in the PDF file.

      Q
      quirky_fighter16B6
      Participating Frequently
      August 30, 2013

      Thanks Ken! I'll let my team know the commenting issue is being addressed.

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