Compromised Cloud files; can't Open or download anything - S.O.S!
- December 17, 2023
- 3 replies
- 2415 views
I think my Creative Cloud files/account have been compromised in some way or another.
During the evening hours of Friday, December 15th, 2023, I noticed a particular file that I was in the midst of closing just suddenly vanished once I hit close. Usually, you get a prompt asking to save before closing. This was the first time I've ever seen that NOT occur. EVER. This caused a bit of panic. I closed Photoshop, reopened it, and tried the file once more, but it did not load. Instead, the prompt read as follows: 'Sorry, We couldn't open your document. (-39).' So I closed that prompt, tried again, No beuno. Great, more panic. I went to my assets online, thinking I could just roll the dang thing back and restore the file. NOPE! As I did this a few times, I also got the prompt:
'Could not open ("generic filename") because an unexpected end-of-file was encountered.' I've never heard of such a thing. Here is what I looked up:
"An 'End-of-File' (EOF) encounter refers to reaching the end of a file while reading or processing it within a computer program. In simpler terms, it's the point where a program or system recognizes that there is no more data to be read from a file because it has reached the end."
So this left me presuming, this files is gone. But how? how could a stored cloud file go bad? Well, this happened a few times before going back 5 months; However, I chalked it up to a bad update or issue with syncing. As I investigated further into this issue, I find out that nearly all my cloud Files are non-accesible at this point ( WHICH IS NEW) all my files were working fine up until friday. Some of these files in question date back years without issue. I am pulling out all the stops at that point; However, Nothing has worked yet.
The goal here is to get the files to load or back to their previous state. What I know recently changed on my end, there was an update on my Windows around 12/14/23. However, I don't see what any updates or anything on my end can do to corrupt or damage Adobe's cloud system on their end. Especially if those files were never tampered with outside of the last time they were opened.
Here is what Tech support is telling me so far:
"Your files may have been saved wrong."
"You didn't backup on the files on your Computer?"
"Could be a bad connection that corrupted your files"
" idk, never seen that before "
And my response is, how can anything that I do on my end somehow effect what is in Adobe's cloud When I am not accessing those files at any point? Are those files not in their possession? is not that the point of a cloud service after all? Sorry if this comes off finger pointing, But man, I hate losing a file in this way. especially multiple.
So with all that said, I am looking for options/ answers/ anything. A mircale will due.
Screenshots and My Photoshop Specs are added in the file below.
PC specs Here:
Windows 11 pro 22H2
11th gen i9-11900H Processor
32 GB installed Ram
Nvidia GeForce RTX 3080 Laptop GPU
