Skip to main content
michaelc71532042
michaelc71532042
Participant
Feb 27, 2018 4:23 AM UTC
Answered

Conflicted copies with XD project within the Creative Cloud files folder

I should only have 5 or 6 files in CC folder. Instead I have 99. I just deleted all of these less than a week ago. HELP--I'm drowing!!!!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    David__B
    David__BCorrect answer
    Legend
    Feb 28, 2018 12:45 AM UTC

    Hi Michael,

    Sorry to hear about your difficulties. A few questions to better understand

    • Why are you attempting to sync the XD project? I want to understand your workflow a little better
    • Is the XD project open on more than one computer when the issue is occurring?
    • Could you help us out by collecting log files from all of computers in which the issue is occurring?

    To collect the log files download the log collection tool from here:

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    After you run it, it will create a .zip file on your desktop of all of the log files from your system. If you could upload and share a link with me on where to download the .zip from, I'll pass it on to our engineering dept. to review. You can send the link privately by clicking on my name here in the forums and select the message option.

    Thanks,

    - Dave

    View reply

    5 replies

    chiragp98359838
    Participant
    Jun 20, 2019 12:01 PM UTC

    Hi David

    I have face similar kind of issue. I was working on one file with the previous version of XD and I have made changes with that file and saved it to CC. Then I updated my XD and when I opened that file my new changes was disapper and it was showing older file. I have downloaded that CC log collector and uploaded ZXP file to adobe server with name of "AdobeLogs_20190620_113848_639-win". I have made very crucial changes to those file. can you please help me with find those changes from it. I would appriciate it.

    Thanks & Regards

    Chirag Sankhat

    Translate
    ahazel82
    ahazel82
    Participating Frequently
    Jul 2, 2018 3:41 PM UTC

    I am having this issue too....Not this bad....I only have one conflicted copy. But it's annoying....How do I resolve file conflicts?

    Translate
    curtisch
    curtisch
    Participant
    Sep 20, 2018 7:07 PM UTC

    I am having this problem with a team. It has caused the team to stop using the desktop synch. There are hundreds of conflicted copies, if not thousands.

    Translate
    curtisch
    curtisch
    Participant
    Sep 20, 2018 7:19 PM UTC

    In my case the conflicted copies are illustrator files, and other image files.

    Translate
    David__B
    David__BCorrect answer
    Legend
    Feb 28, 2018 12:45 AM UTC

    Hi Michael,

    Sorry to hear about your difficulties. A few questions to better understand

    • Why are you attempting to sync the XD project? I want to understand your workflow a little better
    • Is the XD project open on more than one computer when the issue is occurring?
    • Could you help us out by collecting log files from all of computers in which the issue is occurring?

    To collect the log files download the log collection tool from here:

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    After you run it, it will create a .zip file on your desktop of all of the log files from your system. If you could upload and share a link with me on where to download the .zip from, I'll pass it on to our engineering dept. to review. You can send the link privately by clicking on my name here in the forums and select the message option.

    Thanks,

    - Dave

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices