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dustinw52158293
dustinw52158293
Participant
October 10, 2023
Question

Conflicted copy folder in Cloud Sync

  • October 10, 2023
  • 1 reply
  • 349 views

My team and I have two folders in the "Creative Cloud Files" folder called "Design Share" and "RLI Templates". Both of these are open for everyone to edit, it's how we share files. The issue is we keep getting a conflicted folder copy of "RLI templates" in a random folder in the "Design Share" folder. It's called "RLI Templates (Conflicted copy from GPPDESM229 on 2023-09-28)".  If the folder is deleted, it just reappears. I understand conflicted copies can happen when multiple people are editing one folder/file, but I don't understand why the conflicted copy would be located where it is. No one on the team can see an original "RLI Templates" folder in the "Design Share" folder, so no idea why it's creating a conflicted copy there. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 10, 2023

delete it online.

 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

    dustinw52158293
    dustinw52158293Author
    Participant
    October 11, 2023

    I've deleted the folder from Assets.Adobe via website, then perminetly deleted it from the deleted tab, then emptied my desktop trash, and the folder keeps coming back. I don't see any trace of it in Lightroom, Documentcloud, or spark links you sent. I'm at a loss here. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 11, 2023

    @dustinw52158293 

     

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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