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Debra Rogers
Participating Frequently
November 5, 2014
Question

Conflicted files

  • November 5, 2014
  • 3 replies
  • 1726 views

Ever since I updated to CC14 (InDesign, PhotoShop, etc.) files synching to the cloud has been crazy.  For the longest time they would not synch at all, so I removed all files and uploaded them again (which took a long time).  This worked fine for two days.  Now, as I start my morning, I see that in my CC folder each file lists that it has a conflicted copy on my Mac. If I click on the little cloud icon at the top of the screen I see the yellow exclamation mark stating that some files failed to synch.  If you click the Learn More button it takes you to a page showing the the cloud is working properly.  Well what good is that when the cloud clearly isn't working properly.

I am so tired of the files not synching.  Does anyone have any idea how to stop the conflicts and make it all work perfectly like it used to before CC14?

Thanks

deb

    This topic has been closed for replies.

    3 replies

    heidikirn
    heidikirn
    Participant
    December 15, 2015

    I am having this exact problem and it is EXTREMELY frustrating. 

    When I work between the 2 computers it makes conflicted copies.

    Lin He
    Adobe Employee
    Lin He
    Adobe Employee
    December 16, 2015

    Hi Heidikirn:

    Apologizes for your inconvenience. Could you please help to provide more information and we will investigate your issue and provide the solution ASAP? Please kindly use the log collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ) on your 2 computers and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.And please kindly provide the information below: 

    -- Operating Systems in your 2 computers

    -- Creative Cloud version in your 2 computers

    -- Please kindly provide the screenshot of conflicted files in the Creative Cloud Files folder in your computers

    -- Forum Post Link

    -- Your adobe ID


    Best Regards.

    Lin

    A
    Anonymous
    January 21, 2015

    i am getting conflicted files and i am at a loss about what to do---guess i will get off the creative cloud!!

    it's not good enough to have to check the files to see what is your right one

    this morning i had a file conflicted while i was looking at the finder on my computer!!

    pretty simple setup really, only one computer involved---

    surely if creative cloud is conflicted about a file it should conflict in the cloud and not on my desktop (what conflicts in creative cloud stays in creative cloud???)

    wharress
    wharress
    Participating Frequently
    January 21, 2015

    Hi,

    Could you supply me with your log files, you can locate them by looking at.

    Mac:

    /Users/<username>/Library/Application Support/Adobe/CoreSync

    Windows:

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


    Please send upload them to Creative Cloud and send me a link at harress@adobe.com

    L
    LemonFresh
    Participating Frequently
    November 13, 2014

    I'm seeing the same thing. Would love to know what's going on. It's cluttering up my file storage and makes accessing the right file confusing.

    D
    Debra RogersAuthor
    Participating Frequently
    December 28, 2014

    Hi

    I am just checking the forum today as I am still wrestling with conflicted files and files not synchronizing.  No one from adobe has addressed my question.  I guess my potatoes are too small!

    Generally, I think most of the files are synchronizing now, but I am not sure.  I still have three in a folio that are constantly showing the synchronizing arrows on the files, so I don;'t think they are correct in the cloud.  In the meantime, I back up my files daily on an external hard drive because I cant count on the cloud.

    wharress
    wharress
    Participating Frequently
    January 6, 2015

    Hi,

    Can you tell me what version of Creative Cloud you are on, and how many computers are using your Adobe ID for sync?, do you only use 1 computer?.

    Thanks

    Warner

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