Inspiring

Question

Confused, Since last CC app Update Core Sync continually stops working.

Forum|Forum|12 years ago
December 26, 2013
10 replies
24618 views

This is occurring with a window popping up stating 'Core Sync has stopped working' more than once an hour, on both my laptop and desktop, both running Windows 7 64bit.

I just spent over 40 minutes on the phone with adobe tech support, to finally be told to turn file sync off in the creative cloud app at some point, and then being instructed to sign out and sign back in to the CC app, whereupon I was told the issue was fixed.

I asked if I could turn sync back on, and was told no, as the problem would recur. I asked then how I was supposed to use file sync then, and the tech simply disconnected. Shortly after this, the window popped up again though file sync was still paused.

So spending this time has solved nothing, I still have this problem on both my computers, support simply bailed on me, and I'm paying $50/month for this...and the window just popped up again.

How do I fix this other than simply turning the creative Cloud app off? I have looked through the forums some, but only seemed to find problems and not solutions.

This topic has been closed for replies.

J

jaqbovsky

Participant

The exact same problem here. Mac OS X Yosemite 10.10.3. This window pops up every minute...

EDIT:

Wow! This is even much worse... This window pops up even after closing Creative Cloud client and disabling file sync...

V

Velostodon

Participant

I am adding to this thread, which I had misunderstood to have started 3 December not only have its last post be that recent.

This issue is still occurring, starting around middle of December. I'm not going to add my system information because from the number of people that have posted its not my computer that is the problem.

Adobe, you removed the option for us to outright buy this software and now that I am paying $20 a month for it it doesn't work. Core Sync is constantly crashing, however not syncing is saving me the trouble. I am not too concerned with syncing, so I don't really care about this. It is the principle that now over 4 months have gone by and this issue has not been solved.

Creating a new Admin account is not something your users should do. That is something tech support needs to do in their own practice lab to figure out what went wrong. It is not a solution and it is not a work around. I should not have to change anything on my computer to make this software work.

With that anger out of the way, I understand how complicated this process is, but if you can't release an update without messing up the system then the update is not ready for release.

Jeffrey_A_Wright

Community Manager

F*ckno please do post your system information. You may actually want to consider starting a completely new discussion as there have been several revisions of the Creative Cloud Desktop application since this discussion thread was last active. You can find a list of the release notes at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

I would also ask that you adjust your screen name as we do have participants who may take offense to the current screen name you have chosen.

V

Velostodon

Participant

You mean my name?

shakyakumara

Participant

I'm just getting this exact same problem, starting today. The error message comes up every 30 seconds or so. Any fixes yet?

Brian AchilleAuthor

Inspiring

I do have to state, quite late perhaps, the CoreSync and Distiller messages have calmed down after the last few CC app updates. I know the Creative Cloud as a whole is ridiculously complex, and the CC app itself has a lot going on, but having part of it become so nonfunctional for months, as in at least four or five, and having it take up many hours of my time, uninstalling and re-installing the entirety of Creative Cloud, all my installed apps, on two machines, installing logging versions of the CC app, spending hours with phone tech support, searching through my harddrives to find various dumps, logs, and crash reports...that was just crazy for software for which I pay $50/month.

I realize the people from Adobe who actually read this are probably the last people to blame for this, and have most likely busted their butts fixing the problem. For that I would like to thank them, as the syncing does seem to be working much better now.

I just hope the platform as a whole is actually stabilizing as it matures, and that future additions are better tested before they become part of the standard release of Creative Cloud. I'd like to have the choice in the future of whether I'd like to be a beta tester for Adobe or not.

T

TyBaldwin-HtM2V6

Participant

Same issue here. Been going on for a few weeks. Only happens on my Windows 7 x64 machine. My MacBook running Mavericks is fine. Same settings in Adobe on both computers.

I have been away from my computer for a couple days and came back to it this morning, and I found 49 "Core Sync has stopped working" errors. To me that's a little rediculous. A few days ago I had this message from CC that there was an update available. It never got past initilizing the update. So I killed the process, rebooted, and now I don't get the update notification anymore. But this morning I just updated InDesign, so CC is obviously working somewhat.

I'm tempted to go download the latest installer from their website and see if an update to the CC app might fix my issues. But at the same time, I think the thing should just work in the first place. I've been through several issues with CC apps already, and I'm about to cancel my subscription and go buy different, more stable software from other companies to get my job done.

Recent issues:

- Credit cards were stolen from Adobe because they don't impliment industry standard salted encryption of sensitive customer data.

- Unable to update my credit card using the web portal after I was forced to get a new card because Adobe let my number get stolen.

- Dreamweaver CC on Mac requires dictation be disabled, lest it deleted code when you switch from window to window.

- Photoshop CC will disable Aero mode on my Windows machine if I have it open for more than an hour at a time, whether I'm working with big files or small files.

- Audition on Mac refuses to let me save a file using File/Save, and I instead have to close the file and use "do you want to save before closing" prompt.

- CC gives the Core Sync error for several weeks now, only affects Windows.

- Multiple times on both Mac and Windows I've had to download the CC installer from the web page in order to perform an update because the built in updater fails.

Phone support is the worst thing I've ever used since canceling my AOL membership over a decade ago. Forum support at least pretends to care and offers work arounds.

There was a day in history when Adobe products worked flawless. Back when they built a name for themselves. Now it seems like quality control is a thing of the past and they think they can get by on their name alone. All they're doing is ruining their name. Once I have a set of applications put together that doesn't include Adobe, I'm taking the whole company off of Adobe. In an FDA-regulated industry, there isn't room for this size of error from our software vendors.

V

Varlokkur

Participant

I just installed CC and got a couple of these core sync crash messages before I even managed to install any of the programs. Very disappointing.

D

derekajack

Adobe Employee

Hi Varlokkur,

are you still seeing issue with core sync crash errors?

S

Stuart_S

Participant

Three months goes by and Adobe still think it is ok to provide us with expensive second rate software and no meaningful response to our CoreSync crash problems. I suppose it's only frustration that leads me to add to this thread as I've no additional information to impart - that and the feeling that if we keep quiet too long Adobe may think they have some satisfied customers out here. Just for the record, Adobe - you don't!

J

JoshLevitsky

Participant

I have been freaking out for a week with this stupid problem. Finally found this post and uninstalled the creative cloud app and of course now my machine is stable. I'm pretty pissed at Adobe. Not like I can cancel either because students are locked in for 12 months. Really haven't seen value in the subscription and wish I could end it.

D

derekajack

Adobe Employee

Josh,

apologies for the inconvenience you've experienced. I'd like to understand more about the issue your having. I've sent you a private message with and ask for additional information.

M

MarkH_CC

Participating Frequently

I was getting the "Core Sync has stopped working" CC failure as well. Quit the app and it went away. Updated CC today; the error continues to happen at least once an hour. What to do?

H

HenryUnger

Participant

I am also having the exact same problem. It is very frustrating.

M

Matthew Sorrels

Participating Frequently

I have managed to capture a crash with Visual Studio 2010 and create a mini-dump with heap. Any developer should be able to take this and using PDB files created when the release was made should be able to see exactly why it crashed on my computer. I can't understand why Adobe isn't shipping a crash handler with their apps, this is pretty much a requirement to handle customer problems.

The crash dump can be found here:

http://www.pontari.com/CoreSync.dmp

I'd be happy to open a ticket if I could figure out how to do that, every time I go looking around Adobe's site to find out how to open a support ticket I get send to an unhelpful FAQ or this thread.

B

Ben Mordue

Community Manager

Matthew,

Thank you for the crash dump. We are currently investigating this issue and will let you know when any more information is available.

Kind regards,

Ben

B

Ben Mordue

Community Manager

Bbonnefont and Brian of SummaeStudios, I have sent you PMs.

Brian AchilleAuthor

Inspiring

Hi Ben,

I have replied to your PM postively as regards your message.

Thank you for your effort,

Brian

M

Matthew Sorrels

Participating Frequently

I seem to be having this same problem as well. Pretty much identical to what Brian of SummaeStudios has reported.

I also have seen the message that Destiller can't start because another copy of it is running when rebooting. The message was appearing a few times before I started to see the recent CoreSync crashes. The CoreSync crashes happen on and off throughout the day. I've turned off the fileing syncing hoping that will help but given what I read above I doubt it will make any difference. (as I write this Core Sync just crashed again, so no, turning off file syncing doesn't help)

I am unwilling to uninstall all my Adobe Applications, setting them up is a huge amount of pain. I won't uninstall them without a very good reason. I also won't make new administrative accounts on my computer. Both are wastes of time and clearly have nothing to do with the problem. An early message in this thread has someone from Adobe asking a user to remove a windows user application directory with the support person's windows user name in the path. That kind of request makes me think you need to escalate this to someone that understands windows software development.

One thing that may have some connection, I recently downgraded the version of nVidia video drivers I was using from the current 332.21 to 331.58 because the 332.21 drivers do not appear to have CUDA support correctly setup and when installed I lose the ability to run any CUDA apps. 331.58 doesn't have this problem, so I downgraded. A user above mentioned some issue with gpu sniffer so it could be related. I've reported my issue with 332.21 removing CUDA support (not just from Adobe apps but even CUDA SDK apps) to nVidia but they are ignoring me.

I couldn't see a way to open a support ticket on this, most of the support/help links pushed me to this forum (and this post). I have debuggers and can use them if that would help.

Right now I'd just like the errors to stop at this point. I don't care about syncing files or syncing fonts nearly as much as I care about being able to install and run the Creative Cloud apps I'm paying for. The "cloud" stuff is not important to me. Tell me how to make it stop but still be able to install and update (even manually) the apps and I'll be on my way.

Matt

A

Abhijit_Kr_

Adobe Employee

Hi Brian,

Could you please try uninstalling the CC Desktop apps and delete this folder.

Windows:

C:\Users\abhijiku\AppData\Roaming\Adobe

Once done please reinstall CC Desktop apps and try using the Sync feature. Please let us know if it helps.

Regards,

Abhijit

Brian AchilleAuthor

Inspiring

Thank you for the quick reply, I'll do so right now and let you know how it goes.

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