Participant

Answered

Confusion over Creative Cloud Files Folder vs. Cloud Documents

Forum|Forum|5 years ago
October 28, 2020
6 replies
16635 views

Three things to note before I ask my question:

On the CC Desktop App, there is a section for "Cloud Documents."
On the web version, there is a tab for "Cloud Documents" (same as above,) but there's an additional tab for "Synced Files."
On my local machine, there is a "Creative Cloud Files" folder.

Confused already? You should be. I don't know why there are so many different places to save something, but onward with my question.

So let's say I started an Illustrator file and saved it locally to my machine. Later on, I save a copy of it to my "Creative Cloud Files" folder on my machine (because I literally don't know how else to get it on the cloud at this juncture. Enlighten me if you can.) It WILL NOT show up through the Desktop App in "Cloud Documents," but it DOES show up via the web version under "Synced Files."

What's the point of this (unnecessarily confusing) set-up?
Any way I can get that "Creative Cloud Files" folder to show up in the Desktop App? It's stupid to have to launch the Desktop App for some files and then launch a web browser for other files.

Handy visual attached.

File sync

Correct answer angelfish117

Thanks for attempting to clarify, but this doesn't address my question. I understand the difference between cloud docs vs. synced files. My issue is a navigational one.

"Any way I can get that "Creative Cloud Files" folder to show up in the Desktop App? It's stupid to have to launch the Desktop App for some files and then launch a web browser for other files."

I'm convinced the answer is no at this point.

Z

zoltandul

Participant

Guys,

I don't really understund why are 2 different sources and locations fot the same storage.

Adobe CC is in the CLOUD. Isn't it? So why are we having a separate, dont-know-why-my-files-arent-here Cloud folder?

Please help to merge them.

Zoltan

Nancy OShea

Community Expert

@zoltandul

It sounds like you have more than one account.

Log-in with your other ID.

Nancy O'Shea— Product User & Community Expert

C

Create3PM

Participant

I am having hte exact same problem! It is not the matter of 2 accounts - there is something not routed correctly and I cannot figure out what it is. I would prefer all my work to go to the CC Cloud not use synced files whatsoever - how can I route every app I use on all devices to save to the CC Cloud and not use synced files (via desktop)? I think this might be the solution but I am not sure. please help explain why I am not seeing every document I create in either CC CLouf folders OR Synced flies but not both.

M

mismail

Participant

I am also confused about the difference between both, especially on working on a large project.

For example, I have a project which has different files such as XD files PSD file JPG file SVG files DOC files ..etc. I want to make all these files together in one project folder, so I put them all in one folder in the creative cloud folder (synced files) because creative cloud doesn't support all these kinds of folders, but if I want to use Feature like "collaboration" in adobe "XD" I can't ..! So I should upload my XD file to the creative cloud to use this feature. so my project will be separated in 2 different locations, some of them in the creative cloud folder (synced file) and the other (XD file) on the creative cloud, and this is very confusing and not logical.

Nancy OShea

Community Expert

Using Creative Cloud Storage:

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Cloud storage is divided into these locations:

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

Nancy O'Shea— Product User & Community Expert

C

CumberLinda

Participating Frequently

All of the above is true. But of Creative Cloud assets, only Cloud documents are showing up now in the CC app for me and for Angelfish. The Synced Files and Deleted files are only accessible by going to Creative Cloud Web in the web browser. This is a recent change but I can't pinpoint the day. My files are fully synced.
Compare this screenshot from the CC desktop app to what is documented in the Adobe Help files (the former layout). There is no access to Synced files here.

J

Jesse.world

Participant

I am having a similar confusion. I am using a Mac, a Macbook Pro, and an iPad pro. I just bought 1TB of storage space in Adobe CC. I have created files in PS and those save in the "cloud documents" virtual space. The "cloud documents" reference is saved in the "Creative Cloud Files" folder that is in finder and which syncs to the Adobe cloud.

The issue is that I want to open a PSD file that's stored in the "Creative Cloud Files" folder (right below the "Cloud Documents" link to the 'web location'. When I open PS on my iPad and try to open the file, it is not there. I am within the web location that is within the "Creative Cloud Files" folder. And that's that as far as I can tell now.

Am I missing a puropse here? Is there something I need to change?

Abambo

Community Expert

You should look into a repository on the creative cloud called "cloud Docs" .

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

On my local hard drive, I have a Creative Cloud folder which syncs to my Creative Cloud storage space and other devices when I connect them. Depending on size, it may take a while for all your Creative Cloud folder contents to show up in your synced files folder. Make sure your Creative Cloud desktop app is logged-in and synced to the cloud.

This Adobe help article explains a bit more.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Nancy O'Shea— Product User & Community Expert

A

angelfish117AuthorCorrect answer

Participant

Thanks for attempting to clarify, but this doesn't address my question. I understand the difference between cloud docs vs. synced files. My issue is a navigational one.

"Any way I can get that "Creative Cloud Files" folder to show up in the Desktop App? It's stupid to have to launch the Desktop App for some files and then launch a web browser for other files."

I'm convinced the answer is no at this point.

Nancy OShea

Community Expert

If it means changing the UI, submit your Creative Cloud feature request below where the product team will see and prioritize it with other requests. To bolster your case for this, explain why you feel it's essential to workflow. https://creativecloud.uservoice.com/

Good luck!

Nancy O'Shea— Product User & Community Expert

A

angelfish117Author

Participant

Anthonius

Participant

I had the same question and am new to Adobe Creative Cloud. Here's a great link to the answer that helped me:
~~https://1drv.ms/u/s!At_MuMX-ppE_gfZb7qk2r661Dgz-TA?e=JLmSSa~~

[moderator edited the post because of the follow-up post]

Anthonius

Participant

OOPS! Here's the correct link!

Learn about the benefits and usage of cloud documents (adobe.com)

Just Shoot Me

Legend

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.

Thank you.

And then there is a Cloud system/space for Acrobat files.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded