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Participating Frequently
August 8, 2022
Question

Constant black screens

  • August 8, 2022
  • 2 replies
  • 969 views

Hi 

 

I'm trying to evaluete if adobe applications cause my constant black screens or not. 

 

I bought a new laptop ASUS VivoBook Pro 16X OLED Laptop, 16”   (N7600PC-EH77) 6 weeks ago. worked for a 1 week, than started black screening. Sent that laptop back , got the same again in hope it was an issue with the laptop. I did talk to asus. they say the laptop is not reported to have that kind of issue. and they also could not diagnose it. 

 

now the new laptop is doing the same thing after one week. I'm unlcear if it's the laptop or the software. In general i work with lightroom, illustrator, Indesign, photoshop and adobe acrobat. Most of the time I have all open at the same time. 

 

sometimes it flickers a bit black before hand. sometimes it just turnes black. 

I read up on a few things and have done some settings in photoshop and lightroom. all of them are not accabtle in work flow ... and with a new computer. for example not showing the precise brush size in photoshop. 

 

anybody else experiencing black screens? 

 

ps. i changed the laptop initially because my old one had blues screen as open gl could not be updated on my graphic

 

 

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2 replies

John T Smith
Community Expert
Community Expert
August 8, 2022

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-https://www.nvidia.com/Download/driverResults.aspx/159679/en-us/
--To achieve the highest level of reliability, Studio Drivers undergo extensive
--testing against multi-app creator workflows and multiple revisions of the top
--creative applications from Adobe to Autodesk and beyond

Participating Frequently
August 8, 2022

Thank you.

I was able to update to the newest driver for my model. I guess now we wait an see. Should know in a day. 

Participating Frequently
August 9, 2022

unfortenately, driver updates have not resolved my issues. 

this morning, while working in lightroom, total freeze. not a black screen, that's new. but had to hard reset. 

than. 1 hour later, while working in photoshop, black screen

 

crashes. are clearly in conncetion to using adobe software. most likely photoshop and lightroom. i did not have other software open in both occasions except chrome and skype. 

Participating Frequently
August 8, 2022

sorry. my setup is.

 

1. versions of app. upto date in all adobe apps. 

2. pc, laptop, asus.

ASUS VivoBook Pro 16X OLED Laptop, 16”   (N7600PC-EH77) 

windows 11 Home 64-bit 10.0.2200

16" WQUXGA (3840 x 2400) 16:10 OLED Screen 400 nits display with ultra-slim 4-sided NanoEdge bezels
Latest Intel Core i7-11370H Processor (12M Cache, up to 4.8 GHz) and discrete NVIDIA GeForce RTX 3050 - RTX Studio Ready

 

Nancy OShea
Community Expert
Community Expert
August 8, 2022

[Moderator moved from Using the Community forums to Creative Cloud Services.]

In which apps & versions are you seeing black screen?

Do you have the latest graphics drivers from NVIDIA's website?

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
August 8, 2022

Blackscreen happen out of any software I  work, unfortenately. I really  have not been able to narrow it down. 

sometimes the keyboard is still on, sometimes it just shuts off. 

 

I had crashes while working in Lighroom and Photoshop, mostly. But also in illustrator and indesign just now. 

 

In lightroom it flickers to black first, for some time than crash. 

there turned off the "use grapic cards" 

 

Photoshop. I feel it first becomes a bit unresponisve with the keyboad.
i turned of the brush settings to from precies (like drawing with my left foot:-))

 

i was conviced some faulty new laptop part. but having the second complete new laptop doing the same thing... i'm at loss.