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June 6, 2023
Question

Consulta sobre como funciona la cancelación del plan si tengo problemas con el pago

  • June 6, 2023
  • 1 reply
  • 1634 views

Estoy suscrito al plan adobe stock y creative cloud y no hice el pago de este mes por tener una retencion en mi banco y quiero cancelar el plan por no tener dinero. en los terminos y condiciones para cancelar el plan tendria q pagar el 50% del monto de suscripcion anual pero al intentar cancelar el plan mediante "administrar plan" la cuenta de stock ya se cancelo y creative cloud me dice q si no hago nada se cancelara automaticamente. quisiera saber como funciona esa forma de cancelacion automatica sino hago nada

 

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1 reply

John T Smith
Community Expert
Community Expert
June 6, 2023

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus,
so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN.

This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730