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Answered

Contacting customer service

Forum|Forum|4 years ago
March 28, 2021
2 replies
5303 views

Hello,

Is there a place in here where I could reach sales dept. or customer support

regarding subscription downgrade?

Cloud storage web assets

This topic has been closed for replies.

Correct answer Nancy OShea

Due to a technical problem, I cannot see your attached files, sorry.

Try this link:

https://helpx.adobe.com/support.html

Click on the chat icon, see embedded screenshot below.

Hope that helps.

Nancy OShea

Community Expert

Hi @imagenry_b,

It's in the same place it has always been.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

READ ME FIRST!

===============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

I

imagenry_bAuthor

Known Participant

Thanks for your reply,

actually I can't find the Adobe Contact at the bottom of the page:

https://account.adobe.com/plans

there isn't any option only Help Center

I attached my screenshot

Nancy OShea

Correct answer

Community Expert

Due to a technical problem, I cannot see your attached files, sorry.

Try this link:

https://helpx.adobe.com/support.html

Click on the chat icon, see embedded screenshot below.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

I

imagenry_bAuthor

Known Participant

Thanks John for responding, I contacted them

my issue is solved.

A

Annmarie22007250x0xv

Participant

Hello guys, I have tried to do the same above. I am signed in as I am on this page, but when I click the link it just goes back in a circle to the page where you can't contact anyone directly. Do I need to download the app? I am sure I cancelled my free trial but have now been put into an annual subscription that I'm not using. Thanks in advance xx

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