Skip to main content
imagenry_b
Known Participant
Mar 28, 2021 9:43 PM UTC
Answered

Contacting customer service

Hello,

Is there a place in here where I could reach sales dept. or customer support

regarding subscription downgrade?

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Mar 31, 2021 12:59 AM UTC

    Due to a technical problem, I cannot see your attached files, sorry. 

     

    Try this link:

    https://helpx.adobe.com/support.html

     

    Click on the chat icon, see embedded screenshot below.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    View reply

    11 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Mar 29, 2021 11:52 PM UTC

    Hi @imagenry_b,

    It's in the same place it has always been. 

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

    READ ME FIRST!

    ===============

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Hope that helps.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    imagenry_bAuthor
    Known Participant
    Mar 31, 2021 12:42 AM UTC

    Thanks for your reply,

    actually I can't find the Adobe Contact at the bottom of the page:

    https://account.adobe.com/plans

    there isn't any option only Help Center

    I attached my screenshot

     

    Translate
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Mar 31, 2021 12:59 AM UTC

    Due to a technical problem, I cannot see your attached files, sorry. 

     

    Try this link:

    https://helpx.adobe.com/support.html

     

    Click on the chat icon, see embedded screenshot below.

     

    Hope that helps.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Mar 28, 2021 10:52 PM UTC

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Translate
    imagenry_bAuthor
    Known Participant
    Apr 5, 2021 6:02 PM UTC

    Thanks John for responding, I contacted them

    my issue is solved.

    Translate
    Annmarie22007250x0xv
    Participant
    Nov 30, 2021 8:51 AM UTC

    Hello guys, I have tried to do the same above. I am signed in as I am on this page, but when I click the link it just goes back in a circle to the page where you can't contact anyone directly. Do I need to download the app? I am sure I cancelled my free trial but have now been put into an annual subscription that I'm not using. Thanks in advance xx

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices