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thomasg81969045
Known Participant
March 7, 2024
Question

Copy files from Creative cloud to my desktop

  • March 7, 2024
  • 2 replies
  • 887 views

Hi,

 

I have a problem with CC.

 

I cannot find my pictures on my computer and it's impossible to copy all my pictures at one time. One at a time is possible btw. That's ****

 

The folder Creative cloud files in C:Users/... is empty

 

Do u have an idea?

Thanks you

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
March 7, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
thomasg81969045
Known Participant
March 7, 2024

Hello

 

Thanks you

But here is the problem :

 

1 picture i got the download button

2 and more, it's not there anymore

 

 

 

kglad
Community Expert
Community Expert
March 7, 2024

thanks for the screenshot. 

 

what app are you using to see what's in the screenshoot? 

kglad
Community Expert
Community Expert
March 7, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.