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GASkinner
GASkinner
Participant
Apr 12, 2016 1:25 PM UTC
Answered

Core Sync (32 bit) won't stop syncing.

Since the update yesterday my system runs the processor constantly - Core Sync (32 bit).

I never experienced this before with the desktop installed Creative Cloud component.

Any help will be much appreciated.

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    Lin He
    Lin HeCorrect answer
    Adobe Employee
    Apr 14, 2016 9:09 AM UTC

    Hi Dave:

    Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.


    Best Regards

    Lin


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    7 replies

    David__B
    David__B
    Legend
    Apr 12, 2016 11:40 PM UTC

    Hi there,

    Sorry for your troubles. I know our engineering team is aware of an issue related to this. Please see this thread: Mac File Sync issue when using extended characters in folder names

    Could you try turning off file sync and see if that helps?

    Use the Adobe Creative Cloud desktop app to manage your apps and services, download apps, share files, find fonts, and m…

    Thanks,

    - Dave.

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    GASkinner
    GASkinnerAuthor
    Participant
    Apr 13, 2016 6:51 PM UTC

    Hi Dave,

    Thank you for the feed back.

    Just to mention that I did not have this issue before the auto-upgrade happened two days ago.

    I don't believe I have any file name /directory name issues, all being pretty simplistic.

    I have switched the Sync off but would obviously like to have it work as before.

    Thanks again!

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    Lin He
    Adobe Employee
    Lin HeCorrect answer
    Adobe Employee
    Apr 14, 2016 9:09 AM UTC

    Hi Dave:

    Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.


    Best Regards

    Lin


    Translate
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